Return Policy 

Return & Refund Policy


 Last Updated: 25/03/2026


 Thank you for shopping with us. We want you to love your purchase, but if something isn’t quite right, we’re here to help.


 1. Returns Eligibility

Please let us know if you would like to return the item, within 2 days of receiving them, You may return items within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in original condition
  • All tags are attached
  • The item is returned in its original packaging
  • You have a valid proof of purchase

2. How to Initiate a Return

To start a return:

  1. Contact us at [jojijohnhb@gmail.com] or our instagram handle, with your order number
  2. We will provide return instructions and, if applicable, a return label
  3. Securely package your item and send it back to us

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect
  • We recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item

5. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within [5–10 business days]

6. Exchanges

We currently do not offer direct exchanges.

  • If you need a different size or item, please return your item and place a new order

7. Faulty or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within [7 days] of delivery
  • We will arrange a replacement, exchange, or full refund, including shipping costs

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your card provider—it may take time before your refund is officially posted
  • If you’ve done this and still have not received your refund, contact us at [jojijohnhb@gmail.com]


9. Contact Us

For any questions about returns, please contact us at:
 

  • Email: jojijohnhb@gmail.com
  • Instagram Handle 


Note: We reserve the right to refuse returns that do not meet the above conditions.

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